Refund Policy
At Liberty Outfit, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you need to return or exchange an item. Please review our return and exchange policy below for guidance:
- Third-Party Supplier Ownership:
Please note that many of the items available on our website are owned by our suppliers, and Liberty Outfit acts as a third-party retailer. Therefore, returns and exchanges will need to be processed through our suppliers.
- Initiating a Return:
If you wish to return an item, please contact us within fourteen days of receipt to initiate the return process. You can reach out to our customer service team via email or phone to begin the process.
- Return Instructions:
Once you’ve contacted us, we will provide you with detailed instructions on how to return the item to our suppliers. It’s essential to follow these instructions carefully to ensure a smooth return process.
- Condition of Returned Item:
Please ensure that the item is in its original condition and packaging, with all tags attached. Items returned in used, damaged, or altered condition may not be eligible for a refund or exchange.
- Processing Time:
Once our suppliers receive the returned item and confirm its condition, we will process your refund or exchange accordingly. Please allow for processing time, which may vary depending on the item and supplier.
- Shipping Costs:
The shipping costs for returns are the responsibility of the customer unless the item received is defective or incorrect. In cases of defective or incorrect items, Liberty Outfit will cover the return shipping costs.
- Refund or Exchange:
Depending on your preference and availability, we offer refunds or exchanges for returned items. Refunds will be issued to the original payment method used for the purchase.
- Exclusions:
Please note that certain items may be excluded from our standard return and exchange policy, such as final sale items or items marked as non-returnable. These exclusions will be clearly indicated on the product page.
- Contact Us:
If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to contact our customer service team. We’re here to assist you every step of the way.
Thank you for shopping at Liberty Outfit. We appreciate your business and look forward to serving you again in the future.